Policies

Thoughtfully reserved.

A few considerations that help us protect the experience for every guest.

Appointment & Cancellation

At The Spa on Phillips, each appointment is thoughtfully reserved to ensure a seamless and unhurried experience for every guest.

We understand that plans may change. For spa and salon services, we kindly ask that any adjustments or cancellations be made at least 24 hours in advance. For groups of three or more, we ask for 7 days’ notice. This allows us to offer your reserved time to another guest who may be waiting to visit.

Appointments adjusted within 12 hours of the scheduled time may be subject to a 50% service fee.

No-Show Policy

When an appointment is missed without notice, the full service time has been held exclusively for you.

As a result, no-show appointments may be charged 100% of the reserved service.

Late Arrivals

To maintain the flow of the day for all guests, we ask that you arrive on time for your appointment.

If you arrive 10 minutes or more past your scheduled time, we may need to reschedule your service. In some cases, a partial service fee of up to 50% may apply.

Credit Card on File

A credit card is required to reserve your appointment. This allows us to hold your time and honor the policies outlined above with care and consistency.

Additional Information

Guests under the age of 16 are not permitted to receive services at the spa. Guests ages 16–17 may receive services with parental consent and a parent or guardian present in the treatment room.

Some services are reserved for guests 18 years of age and older.

Pricing and services are subject to change.